Last updated: 27 March 2026
These Terms of Service ("Terms") constitute a legally binding agreement between Horizon Labs (Pty) Ltd ("Horizon Labs", "we", "us", or "our") and you ("Client", "you", or "your") for the provision of web development, digital marketing, SEO, social media management, and related services ("Services").
By engaging our Services, signing a service agreement, making payment, or accepting a proposal, you agree to be bound by these Terms.
Horizon Labs provides the following categories of services:
The specific scope, deliverables, timelines, and pricing for each project will be set out in a separate written proposal, quote, or service agreement ("Project Agreement").
A 50% deposit is required before any work commences, unless agreed otherwise in writing.
The remaining 50% balance is due before the final deliverable is handed over, deployed, or made publicly accessible.
Monthly retainer fees (maintenance, SEO, social media management) are invoiced in advance and due within 5 business days of invoice date.
Add-on modules are paid in full before development begins.
Invoices not paid within the agreed timeframe are subject to:
All prices are quoted and payable in South African Rand (ZAR). We accept EFT to our South African bank account.
To enable us to deliver our Services, the Client agrees to:
Upon receipt of full and final payment, Horizon Labs assigns all intellectual property rights in the final, delivered website and custom materials to the Client.
Horizon Labs reserves the right to display completed work in our portfolio, on our website, and in marketing materials, unless the Client expressly requests confidentiality in writing.
The delivered website may incorporate open-source components and third-party libraries. Ownership of those components remains with their respective owners.
Work in progress that has not been paid for in full remains the property of Horizon Labs until the applicable payment is received.
Each party agrees to keep confidential any proprietary or sensitive information disclosed by the other party. This obligation survives termination for a period of 2 years.
We warrant that we will perform the Services with reasonable skill and care, that the Services will conform substantially to the agreed scope, and that we have the right to provide the Services.
While we will use our best efforts, Horizon Labs does not guarantee specific business outcomes such as increased sales, leads, rankings, or revenue from the Services.
Horizon Labs' total liability to the Client for any claim shall not exceed the total fees paid in the 3 months preceding the event. Neither party shall be liable for any indirect, special, consequential, or incidental loss, including loss of profits, revenue, data, or business opportunity.
Either party may propose modifications by submitting a written request. Horizon Labs will provide a revised quote within 3 business days. No modification is binding unless confirmed in writing by both parties.
You may terminate an ongoing project or retainer by giving 14 days' written notice to hello@horizonlabs.co.za. You will pay for all work completed. The deposit is non-refundable.
Horizon Labs may terminate immediately if:
Upon termination, all outstanding invoices become immediately due. Horizon Labs will provide all completed deliverables for which payment has been received. IP rights already transferred remain with the Client.
If a dispute arises, the parties must first attempt to resolve it through good-faith negotiation within 15 business days of a written Dispute Notice.
If not resolved by negotiation, either party may refer the dispute to mediation by a mutually agreed independent mediator. Costs are shared equally.
If not resolved within 30 days, either party may refer the dispute to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA) in Johannesburg. The award is final and binding.
These Terms are governed by the laws of the Republic of South Africa. For matters not subject to arbitration, the parties consent to the jurisdiction of the South Gauteng High Court.
Neither party shall be liable for delay or failure caused by circumstances beyond reasonable control, including: acts of God, power outages (including load shedding), floods, fire, labour disputes, government actions, pandemics, or internet service disruptions.
The affected party must notify the other in writing as soon as practicable. If the event continues for more than 30 days, either party may terminate the affected portion without further liability.
Both parties shall comply with the Protection of Personal Information Act, 2013 (POPIA). In delivering the Services, Horizon Labs may process personal information on behalf of the Client and acts as an Operator under POPIA. The Client, as the Responsible Party, is responsible for ensuring their website has an appropriate privacy policy and lawful basis for processing visitor data.
Please refer to our Privacy Policy for full details.
For any questions about these Terms:
These Terms of Service are governed by the laws of the Republic of South Africa.